Terms & Conditions

The following terms of business apply to any or all of the domain name registration, web site hosting, SEO, PPC, email services (together "Services" and individually "Service") or any other service to be provided by us to you from time to time. 

These terms and conditions are subject to change from time to time without notice and the latest version can be read at https://www.webnesters.co.uk or call our offices for a copy.

You are solely responsible for obtaining any and all necessary intellectual property rights clearances and/or other consents and authorisation's in respect of the Services, including without limitation, clearance and/or consents in respect of your proposed domain name and merchant services agreements between you and the relevant banks in respect of your operation of an Online Store

INDEMNITY

You agree to indemnify and keep indemnified and hold us on demand harmless from and against any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Server, and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms of business. This does not affect your statutory rights as a consumer.

LIMITATION OF LIABILITY

We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied under any agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose.

Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising.

In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

NOTICES

Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

LAW

These terms and conditions shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English Courts.

COMPLAINTS PROCEDURES

If you have any complaints, or have a dispute, we will act swiftly to resolve them. If you feel you are entitled to a refund on any of our services, we will act swiftly to resolve the matter.

We aim to give good service and value for money, however we recognise that from time to time issues can arise that need to be escalated. The following section gives information on how to contact us, and what to do if you have a complaint.

Step one: how to contact us.

If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support teams, you may send your complaint in writing to:

Customer Support Team
Webnesters Limited
Britannia House
Leagrave Road
Luton
LU3 1RJ

You should expect to receive a response to your query within five working days of us receiving your correspondence.

Step two: what we will do.

On receipt of your complaint our Customer Support Team will thoroughly investigate any issues raised and propose a course of action for resolution within a further 5 working days.

Step three: if you are not satisfied.

If you are not satisfied with the action we plan to take, you should request that your complaint be sent by recorded delivery to;

The Managing Director 
Webnesters Limited
Britannia House
Leagrave Road
Luton
LU3 1RJ

You should expect to receive a response to your query within a further 15 workings days of us receiving this correspondence.

Step four: what we will do

On receipt of your complaint our Managing Director or a member of the senior management team will thoroughly investigate any issues raised and propose a course of action for resolution.

ABUSE

Should one of our clients or users be sending spam or abusing our service in any way, please email abuse@webnesters.co.uk and one of our technical team will promptly investigate and respond within five working days of us receiving your correspondence.